Customer Service
Want the quick answers to our most frequently asked questions? Read on.
SHIPPING FAQ'S
In Short? Any purchase made for $75 and up is FREE, per package. Purchases below $75 are a special rate of $4.99, per package. All in-stock, on-hand items shipped from our studio location will be packaged and mailed to the customer within 72 hours of purchase.
An emailed shipping confirmation will provide a tracking number for you to view as your package travels to its destination. Tracking numbers are emailed once the item has shipped. For our domestic (contiguous) US customers, shipping is free every day for any purchase over $75, and only $5.00 for packages for purchases under $75.00. FedEx Ground, Second Day Air, and FedEx Overnight and UPS shipping options are also available for variable rates. For our non-contiguous APO/FPO, or PO Box addresses, we have several other options.
RETURNS & EXCHANGES
It's important to us that you love your new handmade design, and if you are not satisfied with your order, we'll work with you to make it better. Refunds are always offered on non-custom order items that are returned to us within 14 days of receipt tendered to the original method of payment.
Depending upon your shipping method, returns may take 1-2 weeks to arrive to our return center. Once received, we'll work to process your return within 3-5 business days. Once your items have been processed, you'll receive an email with a confirmation number of your processed credit.
THE OAK & BAYOU GUARANTEE
Hey, we hear you. Handmade things all look a little different. They are made to order, so will I get what you're showing me online? Is it going to take forever for me to get my handmade item? At Oak + Bayou, it is our mission to work our hardest to make the handmade buying experience one that is easy, comfortable and efficient. Most importantly, we want to make it one that makes you want to come back and purchase creative goods from us again and again.
If an item is made to order and will add production time before shipping, we'll tell you. If the material is a "found" material and may vary slightly from what is shown online, we'll tell you. If what you see is exactly the item you'll get (and will love), we'll tell you. We strive to provide as much information as you'll need to make an informed shopping decision about your potential handmade product, and if there's information we may have left out in the process, we'll be as communicative as possible to make sure you know of any changes every step of the way.
HOW TO GET IN CONTACT:
It's easy to reach us. Email us 24 hours a day at info@oakandbayou.com.
SHIPPING FAQ'S
In Short? Any purchase made for $75 and up is FREE, per package. Purchases below $75 are a special rate of $4.99, per package. All in-stock, on-hand items shipped from our studio location will be packaged and mailed to the customer within 72 hours of purchase.
An emailed shipping confirmation will provide a tracking number for you to view as your package travels to its destination. Tracking numbers are emailed once the item has shipped. For our domestic (contiguous) US customers, shipping is free every day for any purchase over $75, and only $5.00 for packages for purchases under $75.00. FedEx Ground, Second Day Air, and FedEx Overnight and UPS shipping options are also available for variable rates. For our non-contiguous APO/FPO, or PO Box addresses, we have several other options.
RETURNS & EXCHANGES
It's important to us that you love your new handmade design, and if you are not satisfied with your order, we'll work with you to make it better. Refunds are always offered on non-custom order items that are returned to us within 14 days of receipt tendered to the original method of payment.
Depending upon your shipping method, returns may take 1-2 weeks to arrive to our return center. Once received, we'll work to process your return within 3-5 business days. Once your items have been processed, you'll receive an email with a confirmation number of your processed credit.
THE OAK & BAYOU GUARANTEE
Hey, we hear you. Handmade things all look a little different. They are made to order, so will I get what you're showing me online? Is it going to take forever for me to get my handmade item? At Oak + Bayou, it is our mission to work our hardest to make the handmade buying experience one that is easy, comfortable and efficient. Most importantly, we want to make it one that makes you want to come back and purchase creative goods from us again and again.
If an item is made to order and will add production time before shipping, we'll tell you. If the material is a "found" material and may vary slightly from what is shown online, we'll tell you. If what you see is exactly the item you'll get (and will love), we'll tell you. We strive to provide as much information as you'll need to make an informed shopping decision about your potential handmade product, and if there's information we may have left out in the process, we'll be as communicative as possible to make sure you know of any changes every step of the way.
HOW TO GET IN CONTACT:
It's easy to reach us. Email us 24 hours a day at info@oakandbayou.com.